Shipping policy

Welcome to Eleanor Savannah

Shopping for timeless style should be effortless from the moment you explore our collections to the day your parcel arrives. At Eleanor Savannah, we take great pride in delivering a smooth, reliable shipping experience with complete transparency every step of the way. Every piece is carefully prepared, wrapped, and handed over to our delivery partners with precision.

Enjoy Free Shipping Nationwide

To keep your experience simple and transparent, we provide complimentary standard shipping on all orders delivered within the country.

  • No hidden costs: The item total displayed at checkout is exactly what you pay.

  • Domestic focus: We currently ship exclusively to addresses within the domestic region to maintain our high service standards.

  • Handled with care: Every item undergoes quality checks and custom packaging prior to dispatch.

Order Processing & Delivery Schedule

To help you plan your purchase, we split our fulfillment timeline into two key steps:

1. Order Preparation (1 to 2 Business Days)

Once your payment is completed, our logistics team inspects, packages, and prepares your order for dispatch.

2. Transit & Handover (3 to 7 Business Days)

Once handed over to the courier service, your parcel moves directly toward your specified shipping address.

Estimated Total Delivery Window: In most instances, your items will arrive within 4 to 9 business days from your initial purchase date.

Daily Order Cut-Off Time

Orders submitted prior to 17:00 CET (Monday through Saturday) will enter fulfillment on the same day. Orders received after this cutoff or on Sundays will begin processing on the following business day.

Live Order Tracking

The moment your order leaves our facility, you will receive a shipping confirmation email containing your direct tracking details. This allows you to monitor the progress of your shipment in real time.

While carrier delays caused by high peak seasons or extreme conditions are rare, they do sometimes occur. Should an unexpected delay impact your delivery, our team will proactively send you updates.

Dedicated Customer Assistance

If you have questions about your delivery progress or need help with a current order, our team is always ready to assist.