Privacy policy

Privacy Policy of Eleanor Savannah

Protecting customer data is a foundational element of our service. This statement outlines how we collect, process, and safeguard personal information whenever you visit https://eleanorsavannah.com/, make a purchase, or communicate with our support team. By using our storefront, you consent to the data practices described in this document.

Who We Are

Stay connected with our latest style updates and follow our journey on Instagram @eleanorsavannah.

Data We Collect

While navigating or ordering through our digital store, we may collect the following details:

  • Technical parameters: Information including your device IP address, browser configuration, device details, and operating time zone.

  • Order and identity details: Information submitted during checkout, such as your full name, email contact, phone number, physical shipping address, and payment information.

  • Support records: Data provided when contacting customer support or submitting inquiries.

How We Use Your Data

We process your information strictly for legitimate business requirements:

  • To process, package, and deliver your orders accurately.

  • To provide dedicated customer care and answer support requests.

  • To protect site security and screen for potential fraud.

  • To tailor and improve your browsing experience on our platform.

  • To distribute store updates or marketing materials when you explicitly opt in to receive them.

Sharing Your Data

We never sell, lease, or trade your personal information. To carry out core services, we share necessary data with trusted service providers:

  • Payment gateways to execute secure transactions.

  • Logistics partners and courier services for order transport.

  • Platform and technology partners, including our primary host Shopify.

Cookie Policy

Our storefront uses cookies and tracking technologies to:

  • Preserve your account preferences and cart selection.

  • Assess and enhance overall website technical performance.

  • Display relevant site content tailored to your preferences.

You can modify cookie settings in your web browser. Please note that disabling cookies may affect certain storefront features.

Your Privacy Rights

Depending on applicable data privacy laws, you possess the following rights:

  • Access the personal information stored in our databases.

  • Request the correction or erasure of your personal data.

  • Request restrictions on how your personal data is handled.

  • Obtain a portable copy of your data (data portability).

  • Revoke consent for communications or newsletter distribution at any time.

To exercise any of these options, please reach out directly to Eleanor@eleanorsavannah.com.

Children’s Privacy

Our services are directed to adult consumers. We do not intentionally harvest data from individuals under 18 years of age. If we determine that a minor has submitted personal information, we will delete it promptly.

International Data Transfers

When ordering from our store, your information may be processed or transferred outside your local country (including servers located in the United States) by our global partner network, such as Shopify and merchant payment gateways. We implement strict measures to ensure all international data transfers comply with valid data protection protocols.

Data Security and Storage Limits

We utilize physical and digital security protocols to shield your information against loss or unauthorized access. We store personal details only as long as necessary to:

  • Deliver requested services.

  • Comply with statutory tax and accounting obligations.

  • Settle operational disputes.

Policy Revisions

This Privacy Policy may be revised periodically to reflect operational changes or regulatory requirements. The current edition will always remain accessible on the Eleanor Savannah website.